SLCERT gets 900 Facebook related complaints in four months

Sri Lanka Computer Emergency Readiness Team (SLCERT) yesterday said that it had recorded 900 Facebook related complaints since April this year.

SLCERT Media Spokesman and Senior Information Security Engineer Roshan Chandragupta told The Island that 80 percent of the complaints were related to Facebook and about fake accounts.

The SLCERT has recorded 3,900 complaints last year, out of which 3,600 were related to Facebook. In 2016 there were 2,350 complaints, of which 2,200 were related to Facebook.

“When SLCERT received a complaint about fake Facebook account, the team advised the complainant to report it to Facebook and the team also did likewise. After considering the reports, usually Facebook removes such accounts from its network,” Chandragupta said.

Chandragupta said the team could give technical support for those who wanted to make complaints to Facebook or to recover a hacked account. But if an individual wanted to identify who the hacker was and take legal action, then the complainant was directed to get a police report and file a lawsuit.

However, it was reported that the Facebook had disabled about 583 million fake accounts during the first three months of this year. Along with fake accounts, it had removed 21 million pieces of content featuring sex or nudity, 2.5 million pieces of hate speech and almost two million items related to terrorism by Al-Qaeda and the Islamic State in the first quarter of 2018.

According to Internet World Stats, in Sri Lanka there were 5.5 million Facebook subscribers at the end of last year. As of the first quarter of 2018, Facebook had 2.19 billion monthly active users in the world while the highest number of Facebook users was from India; it was 270 million as of April 2018.